2022 was the year when I realised that I cannot succeed in my current role at Legal & General unless I adopted the mind and skillset of a service designer. This was not an epiphany. I didn’t wake up one morning and thought ‘I need more service design in my…

What does your product team look like? Would you change anything if you could? As part of agencies and in-house teams I’ve seen many different takes on product org design. Things got done one way or the other, but the teams were often far from optimised and it wasn’t…

My camera is the Lumix GX80. It was released in 2016 and in 2019 when I bought it, it was a bargain. I bought it because I wanted to improve the image quality of globalkitespots.com, but also because an interest in photography in general had started to grow in me. …

The sole purpose of a business is to sustainably deliver value. The sustainability part is important here because this is how the business stays afloat. It’s the enabler of the value delivery. It’s done by receiving something in return for the value delivered. In practise, it’s being profitable. Making money. …

Working as a contractor in digital product design is amazing. You’ll get to be in control of your work arrangements while charging rates usually a fair bit higher than permanent employment offers. These high rates compensate for unpaid annual leave and lack of pension schemes, and cover running costs such…

I'm happy to see that more and more people are talking about this. I've come to learn the same thing the hard way (and written about it as well). UX is a thing, but UX design should die. Currently I'm using Product designer and Product architect (or equally good UI…

Late last year I received an invitation to try out and review Mockitt, a UI prototyping tool. I had never heard of it before, and judging from the eminent and annual UXTools survey, it wasn’t picked up by the masses either. I have to admit I’m having a hard time…

Various stimuli made me think about the topic of staying relevant lately. — The key contributor, I think, is the constant reminder of how highly valued a glossy surface is. A slick and modern UI will get the votes in 2020 (instead of the insights and process that should proceed it). The problem is that anyone can design a slick and modern UI…

What is the best way to enter the date of birth in mobile forms? Here are four options to consider. — In one of my recent projects, I’ve been designing the registration form for an iOS app. Form design is a classic UI challenge — One can spend a day designing a registration form, spend the rest of the week honing it, and the rest of the year optimising it once…